Frequently asked questions

What are credits?

Credits enable you to use PicWish for full resolution images in high quality.
Subscriptions include a monthly budget of credits, that you can use within that month (or roll over to the next month as long as you stay subscribed). Pay-as-you-go credits are permanently valid after the purchase.

Are credits available across platforms？

You can use PicWish credits via our online tools, our API(for developers), and in our Windows/MacOS/iOS/Android app.

Note: The amount of credits required for each function varies per platform. Refer to 1 image ≥ 1 credit for details.

Why do I have no credits on my account when I am subscribed or paid?

After a successful payment, the credits will be automatically added into your PicWish account. Please make sure you've logged in PicWish with the correct account. If you forget which account the credits are on, please submit a ticket with your order number.

Note: API credits are not available on our online tools and Pro app.

Should I get Pay-as-you-go credits or a subscription?

Monthly subscription: our most popular and cheapest photo editing plan. This is most suitable for businesses with a stable volume of images processed monthly. The more images you plan to process, the cheaper you pay.

Pay As You Go: this is best for start-ups that find it hard to currently estimate the number of images they need to get processed on a monthly basis. With this plan, you can process a large number of images without worrying about credit shortage or overpayment. Pay-as-you-go credits are permanently valid.

Can I cancel/upgrade/downgrade my subscription?

Yes, you can cancel, upgrade or downgrade your subscription any time.

Note: If you cancel your subscription, unused subscription credits can only be used until the end of the billing period.

Can I get a copy of my invoice?

Yes, you can get an invoice for each order. Generally, when you pay successfully, you will receive an email from the payment platform with an electronic invoice. If you fail to receive the invoice, feel free to contact our support and submit a ticket.

How can I get a refund?

You can ask support for a refund if you purchase our online or Windows version of PicWish. For the specific refund amount, please see our refund policy.

If you subscribed from Google Play Store or App Store, please go to Apple or Google to get a refund. Still have problems? Submit a ticket and we will get back to you soon.

What happens if I don't use all my subscription credits each month?

Your remaining monthly credits can roll over to the next month as long as you stay subscribed.

How will the credits be consumed if I have both Subscription and Pay-as-you-go credits?

First, consume the credits from your Monthly Subscription. Pay-as-you-go credits will be consumed only once the subscription has run out of credits.

What's the API for?

You can use our API to integrate any image editing solutions into your website, app or workflow. It's a simple HTTP-based interface with various options. PicWish offers background removal API, photo enhancement API, objects removal API, photo colorization API, image compression API and ID photo API for developers.

What images are supported?

Free and Pro versions: You can upload any PNG, JPG, JPEG, JFIF, or WEBP image. The specific requirements are based on the feature being used.

API service: You can upload any PNG, JPG, JPEG, WEBP, or BMP image with up to 10M size and the resolution up to 4096*4096px. The specific requirements are based on the API documentation.