How to get a refund?
We are committed to providing the best product experience and service to all our users. Before purchasing, you have a free version to test the functions. If you are not satisfied with the purchased services, you can get a full refund under our approved conditions.
Pro Plan (Web): PicWish provides 7 days money-back guarantee for annual/monthly pro plan and 3 days money-back guarantee for weekly pro plan.
Credits (Windows and Web): Within 7 days, we will refund the remaining credits in your account based on the unit price of the credits at the time of purchase. For example, if you purchase 1000 pay-as you go credits, we will refund the remaining credits at $0.05/credit.
API: Within 7 days, we will refund the remaining credits in your account based on the unit price of the credits at the time of purchase.
If it is more than 7 days since the purchase, please contact our customer service with a reasonable description for processing the refund.
These reasons include:
- Compatibility issues between our app and the customer’s hardware, which cannot be resolved by our technical department.
- Other major technical problems that cannot be resolved within 7 days of purchase.
- Incorrect purchases and requests for replacement with other products from our product list.
- Repetitive purchases due to platform errors.
- The product does not function as described on the product page or advertisements.
- Even after contacting our support center, the account cannot be activated.
Special cases where refunds are not supported:
Orders purchased through third-party platforms such as App Store and Google Play cannot be refunded directly by our company. Customers must contact the platform to process the refund.
For orders purchased through the App Store and Google Play, the platforms will charge a 30% fee. You can refer to the refund policy of App Store and Google Play to apply for a full refund. If the refund request is rejected, please send us the proof of refusal and we will process a refund for 70% of the order.
To apply for a refund, please submit a ticket. Once the refund is processed, the corresponding membership will be invalid.